Book Release: Be Your Customer's Hero by Toporek, Adam

On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Be Your Customer's Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Quick chapters show readers how to: Achieve the mindset required for Hero-Cl



Source: Baltimore County Public Library - New Books

via IFTTT