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Tuesday, December 19, 2017

Talk Back with Yik Yak? Exploring User Engagement via Anonymous Social Media in an Academic ...

ABSTRACT. This article presents results of a study of library-related posts on Yik Yak, a former social media app, and questions received via more traditional library-maintained virtual reference service platforms—namely, chat/instant messaging, SMS/text messaging, email, and LibAnswers' Query ...

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